Return Policy
We want you to love what you have chosen. If a piece is not right for you, here is exactly how a return works at Daimora Diamond.
Return Window
You may request a return within 7 days of delivery. Raise the request by emailing info@daimoradiamond.com or calling +91 98915 06362 with your order number.
Condition of the Item
To be eligible for a return, the jewellery must be:
- Unworn, undamaged and in its original condition
- Returned with the original box, pouch and all packaging
- Accompanied by the original invoice and the IGI / DGLA certificate
- Free of any resizing, engraving or alteration carried out elsewhere
Items We Cannot Accept
- Custom-made or personalised pieces created to your specification
- Engraved jewellery
- Items damaged through wear, accident or improper storage
- Orders where the diamond certificate is missing
How the Return Is Collected
Once your request is approved, we arrange a free insured reverse pickup from your address. Please do not ship the item back on your own without confirmation from our team — uninsured parcels sent independently are not covered.
Quality Check & Refund
Every returned piece goes through a quality and authenticity check at our workshop, usually within 2–3 working days of arrival. Once cleared:
- Prepaid orders: refunded to the original payment method within 7–10 working days
- Cash on Delivery orders: refunded by bank transfer to an account of your choice within 7–10 working days
Shipping charges, if any were paid, are non-refundable.
Damaged or Incorrect Deliveries
If your parcel arrives damaged, tampered with, or contains the wrong item, contact us within 48 hours of delivery with photographs and, if available, the unboxing video. We will replace the piece or issue a full refund at no cost to you.
Exchanges
Looking to exchange rather than return? See our Exchange & Buy Back Policy.